At ZAK Sound, we strive to provide high-quality virtual instruments and audio effects that enhance your music production experience. We stand by the quality of our products and offer a 14-day satisfaction guarantee to ensure you are completely happy with your purchase.

14-Day Satisfaction Guarantee

If you are not satisfied with a product purchased from ZAK Sound, you have 14 days from the date of purchase to request a full refund. We want you to feel confident when shopping with us, and our hassle-free return policy ensures that you have time to try our products risk-free.

Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 days of the original purchase date.
• You must provide proof of purchase (e.g., order number, purchase confirmation email).
• The product must not have been used in any commercial production or distributed to others.

Non-Refundable Items

Due to the nature of downloadable digital products, refunds will not be granted under the following circumstances:

• Requests made after the 14-day period.
• Products that have been significantly used or incorporated into a finished project.
• Requests from customers who have violated our End-User License Agreement (EULA).

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Support Team: Send an email to support@zaksound.com with your order number and reason for the refund request.
2. Provide Necessary Information: Include any relevant details that will help us process your refund quickly. This may include proof of purchase or screenshots showing any technical issues.
3. Receive Confirmation: Our support team will review your request and get back to you within 2-3 business days with confirmation and further instructions.

Refund Processing Time

Once your refund request is approved, we will process your refund, and a credit will be automatically applied to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

Technical Issues

If you experience technical issues with our products, we encourage you to first contact our support team at support@zaksound.com. We are happy to assist you with resolving any problems and ensuring that our products work smoothly in your setup.

Questions?

If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at support@zaksound.com. We are here to help and ensure you have a great experience with ZAK Sound.

Thank you for choosing ZAK Sound for your music production needs!